Returns, withdrawal and complaints

These rules apply to consumer orders placed on www.parfumeshop.eu, operated by Peki trade, s.r.o. from Slovakia and delivering to selected EU countries.

14-day right of withdrawal

If you are a consumer, you may withdraw from the purchase contract within 14 days of receiving the goods, without giving a reason, in line with applicable EU consumer rules.

How to notify withdrawal

Send a clear statement (for example by email) to info@parfumeshop.eu including your order number and that you wish to withdraw. You may also use the contact form at /contact.

Then return the goods within 14 days of notifying us.

Return address

Peki trade, s.r.o. Nová 46/30 053 01 Harichovce Slovakia

Condition of returned goods

Returned goods should be complete and, where the nature of the product allows, unused and in original packaging so we can resell them. You may handle the goods as necessary to establish their nature, characteristics and functioning. If value is reduced by handling beyond that, we may deduct that amount from the refund, as also stated in our Terms and conditions.

Who pays return shipping

Unless mandatory local law says otherwise, the customer bears the direct cost of returning the goods after withdrawal. We do not accept returns sent cash on delivery.

Refund timing and method

After we receive the returned goods (or proof of return shipment), we refund payments received, including standard delivery cost where required by law, within 14 days, using the same payment method unless agreed otherwise. If you chose a more expensive delivery method than the cheapest standard option we offered, only the standard delivery cost is refunded.

Complaints and defects

The seller is responsible for defects that exist when the goods are delivered and that appear during the statutory liability period (24 months unless a longer period is stated for the product). Notify us of a defect without undue delay after you discover it.

If goods arrive damaged or incorrect, contact info@parfumeshop.eu with photos and your order number. We will handle the complaint under applicable defect-liability rules (repair, replacement, or refund). Complaints are resolved within 30 days unless we agree another period with you.

The warranty does not cover damage caused by misuse, mechanical damage, normal wear and tear, or external events.

Cancellation before dispatch

If your order has not yet been dispatched, email info@parfumeshop.eu as soon as possible and we will cancel it where still possible.

Questions: info@parfumeshop.eu or +421 911 886 446.

Create a claim or return in your customer account. Open my claims and returns